ace44's Privacy Policy

1. Types of Information Collected

When creating an account and using services on ace44, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Residential address
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad, or Rocket account details (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Login times and activity logs

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Games and categories used
• Bonus and promotion usage details

2. How Information Is Collected

ace44 collects your information in the following ways:

• Through registration forms: Information you provide when creating an account is collected.
• Through the identity verification process: Required documents may be collected as part of the KYC (Know Your Customer) process.
• Through transactions: Payment method-related information is collected during deposits and withdrawals.
• Through automated technologies: Technical information is collected using cookies, log files, and web beacon technologies.
• Through support communications: Information provided during live chat or email contact is retained by us.

3. Purpose of Using Information

ace44 uses your information only for the following legitimate purposes:

3.1 Service Operations

Your information is used to create and manage accounts, process transactions, and deliver gaming services without interruption. Relevant information is required to complete transactions via bKash, Nagad, Rocket, and bank transfer.

3.2 Identity Verification and Security

Identity verification is carried out to prevent fraud, money laundering, and unauthorized access. ace44 monitors suspicious activity to ensure a secure environment.

3.3 Support and Communication

Your contact information is used to provide assistance via 24/7 live chat and email ([email protected]), and to send important account-related messages.

3.4 Responsible Gaming

Your gaming activity is monitored to identify problematic behavior, and limit-setting or self-exclusion options are provided when needed.

3.5 Legal Obligations

Information may be used to maintain records required to comply with applicable laws and regulations, and to respond to lawful requests from government or legal authorities.

4. Data Storage and Security

ace44 uses industry-standard technologies to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Encrypted Databases: Stored data is kept in encrypted databases, making unauthorized access completely impossible.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: The security of our systems is regularly reviewed and improved.
• Data Backups: Regular backups are maintained to ensure the safety of your information.

Your information is not retained beyond the period it is needed. Once the legally required retention period has passed, data is securely deleted or anonymized.

5. Sharing Information with Third Parties

ace44 does not sell, lease, or otherwise commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and banking services is shared with the relevant payment processors.

5.2 Service Partners

Our technical partners and game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others) may have access to limited information to operate the services. All of them are bound by confidentiality agreements.

5.3 Legal Obligations

If ace44 is required to disclose information under a court order, a lawful request from an investigating authority, or applicable law, it will fulfill that obligation.

5.4 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

6. Cookies and Tracking Technologies

The ace44 website uses cookies and similar technologies to improve your browsing experience and enhance service quality.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and provide core functionality. Without them, the platform will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalized preferences.

6.3 Analytics Cookies

Information about which pages are visited most and where users spend the most time is collected to improve services. The data collected is generally anonymized.

You can control or reject cookies by changing your browser settings. However, rejecting certain cookies may limit some features of ace44.

7. Your Rights

As a user of ace44, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If there is incorrect information in your account, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to certain types of processing of your information.

To exercise these rights, email [email protected] or contact us via live chat. We will process your request as quickly as possible and with the greatest care.

8. Protection of Minors

ace44 provides services only to those aged 21 or above. We do not knowingly collect or process any information from minors.

If we have reason to believe that a minor has created an account on ace44, we will immediately close the account in question and delete any information collected.

If you believe a minor is using this platform, please notify us at [email protected].

9. Policy Changes

ace44 may update this privacy policy from time to time. We will notify you before changes take effect. Notification methods may include:

• Publishing a special notice on the website
• Sending a notification to your registered email
• Requesting acknowledgment of the updated policy at login

Your consent will be sought for significant changes. Continued use of ace44 after changes take effect will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

10. Contact

For any questions, complaints, or requests regarding the privacy policy, please contact the ace44 support team:

• Live Chat: 24/7 support available directly in Bengali
• Email: [email protected]

We will do our best to respond to your message as quickly as possible.